Common Questions
Frequently Asked Questions
Everything you need to know about our handpans.
Each handpan is handcrafted upon order. Production takes 4-8 weeks, followed by careful shipping to your door.
We offer personal consultations where you can discuss your preferences. Contact us to arrange a session.
We offer retuning services for all Nala instruments. Minor tuning adjustments are normal and covered under our care program.
We accept all major credit cards through our secure payment processor, as well as bank transfers for EU customers.
Yes, we ship to over 45 countries worldwide. Shipping rates vary by destination.
We offer a 14-day return policy for unused instruments in original packaging. Please see our returns page for full details.
Keep your handpan clean and dry. Apply a thin layer of protective oil regularly. Store in its case when not in use.
Yes! We offer custom scale orders. Use our custom scale form or contact us for a free consultation.
440 Hz is the modern concert standard - your handpan will play in tune with most recordings, instruments, and apps. 432 Hz is the older, slightly lower reference favoured for meditation and sound healing for its warmer, more relaxed feel. Both sound beautiful; 440 Hz is the safer pick if you'll play with others, 432 Hz suits solo and therapeutic use. We can build your instrument in either - just let us know when ordering.
Tuning Reference
432 Hz or 440 Hz?
Two reference pitches, two different feels. Both can be built into any Nala handpan - the choice is yours.
Warm & Meditative
Slightly lower, often described as softer and more grounding. Favoured by sound-healing practitioners and solo players who want a calmer, more introspective tone.
Concert Standard
The international tuning reference. Plays in tune with most recordings, instruments, and music apps - the right pick if you'll jam with others.
Both tunings are available on every handpan we make. Just tell us your preference when ordering.
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